Privacy Policy

Real Co., Ltd. (“we” or “us”) stipulates the personal information protection policy below and utilizes a personal information protection system, as well as makes all personnel fully aware of the importance of protecting said information, in order to safeguard your data.

Management of personal information

In order to maintain customer personal information in its most accurate and current state and protect it from unauthorized access, loss, damage, alteration, leak, et cetera, we maintain and manage a full security system and employ measures to train personnel in its thorough use and compliance and maintain safety. We manage personal information in the strictest fashion.

Use of personal information

Personal information obtained from customers is used when contacting customers, sending information about services, and replying to customer inquiries by e-mail or postal mail.

Prohibition of disclosure/provision of personal information to third parties

We properly manage personal information obtained by customers and never disclose or provide it to third parties except in the cases below.

  • Where we have obtained consent from the customer
  • Where disclosing to third party contractors we hire in order to provide services requested by the customer
  • Where required by law to disclose the information

Personal information safety measures

We employ a series of robust security measures in order to ensure the accuracy and safety of personal information we retain.

Request by individual

Where a customer requests the disclosure, revision, deletion, or other use of their personal information, having first confirmed the identity of the individual, we will take necessary measures.

Strict compliance with laws and regulations and review of compliance

In addition to strict compliance with the laws, regulations, and statutes that apply to the personal information we retain, including but not limited to the law of Japan, we will revise the content of this policy as needed and continually aim to improve it.


Real Co., Ltd.

5th Floor Oike Building, 206 Takamiya-cho, Ainomachi Higashi-iru, Oike-dori, Nakagyo-ku, Kyoto


Telephone: 0120-86-9334 Telephone: 075-254-7508

Fax: 075-254-7509


Type of accommodation

Lodging area


nearest station

Nearby tourist destinations