よくある質問

Additional details on front desk service hours by hotel type.

The 24-hour Rinn Kyoto Station reception counter is located nearby.

After 22:00, the team at that location will accommodate you.

 

Rinn Kyoto Station reception counter

522-14 Kitafudondo-cho, Shimogyo-ku, Kyoto-shi, Kyoto Prefecture, 600-8233

Telephone: 075-746-6841

Additional details on check-in/check-out for machiya residences.

When you check-in, we will provide a key for you at the reception counter.

Check-out instructions will be provided during check-in.

Can I smoke in the hotel?

The Kyomachiya hotel type prohibits smoking in all rooms (including e-cigarettes).

Do you have amenities/gowns for children?

Amenities for small children (toothbrushes, slippers, body sponges) are available.

Please ask at the front desk if you require any.

We apologize, but we do not provide gowns for children.

Do you provide gowns?

We have a single-piece (one size fits all) gown available.

I’d like to know more about what each hotel comes equipped with.

Please refer to the details page for each site for more information.

Accommodations list

Can I request additional bedding?

We can provide additional bedding for an extra charge.

Please note: Additional fees may apply depending on the room type and stay dates. For more information, please contact the respective facility.

Inquiries:

Rinn Booking Center, Telephone: 075-746-2402 (weekdays 9:00-20:00)

How many sets of bedding do you provide?

The number of futons and bed sets varies depending on the machiya residence or hotel location.

Please see the details of each facility from the hotel list page.

When is check-in, and when is the front desk open?

Check-in from 16:00 to 21:00 (all sites)

Check-out: 10:00

*Hotel-type accommodations (except Rinn Kyoto Station)

The front desk of each hotel is open from 8:00 to 22:00. *Check-in for Rinn Gion Kenninji Villa takes place at Rinn Gion Kenninji.

Rinn Kyoto Station and traditional townhouse-type accommodations

Check-in takes place at the Rinn Kyoto Station reception counter. The front desk is open 24 hours a day.

Please click here for more details.

I’d like to know more about your late check-in policy.

With the exception of Rinn Kyoto Station, the front desk is open from 8:00 to 22:00.

If you plan to check in after 21:30, please let us know in advance.

We will give you additional instructions regarding check-in outside of standard reception counter hours.

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