よくある質問Q&A
- Payment methods available at the facility
-
【Credit Card】
Various debit cards
※Mobile touch payment is not supported.
【QR payment】
- Cancellation charge for hotels
-
Date when
cancellation of contract is notifiedIndividuals No-Show, day of stay to 7days prior to the day of stay
21 to 8days prior to accommodation day 30day prior to accommodation day Contracted Number of Guest 1 to 9 100% Free Free Contracted Number of Guest 10 and more 100% 100% Free ※Note The % is the ratio of the penalty charge to the base room charge.
In the case of a contract in which the same guest stays for consecutive nights, the basic room charge (or package rate) for all nights will be collected as a penalty charge.
In addition, if the contracted number of days is shortened, a penalty fee will be charged, If the contracted number of days is shortened, a penalty charge for the entire number of nights will be collected regardless of the number of days shortened.In addition, the hotel may set a penalty different from the aforementioned provisions for accommodation packages or specific groups organized by the hotel.
*Please note that the cancellation policy may vary depending on the facility and the plan you choose.
- Is there a parking lot?
-
We do not offer a parking lot on premises.
If you are traveling by car, please use a nearby coin-operated parking lot. Note that costs must be borne by you.
- Additional notes on pick-up and drop-off services.
-
A taxi pick-up service is available from Rinn Kyoto Station to the townhouse.
*Please note that this service is not available for hotel-type accommodations. Guests are requested to check in at each facility.
- When is check-in, and when is the front desk open?
-
Check-in from 16:00 to 21:00 (all sites)
Check-out: 10:00
*Hotel-type accommodations (except Rinn Kyoto Station)
The front desk of each hotel is open from 8:00 to 22:00. *Check-in for Rinn Gion Kenninji Villa takes place at Rinn Gion Kenninji.
Rinn Kyoto Station and traditional townhouse-type accommodations
Check-in takes place at the Rinn Kyoto Station reception counter. The front desk is open 24 hours a day.
Please click here for more details.
- Additional details on check-in/check-out for machiya residences.
-
When you check-in, we will provide a key for you at the reception counter.
Check-out instructions will be provided during check-in.
- Additional details on front desk service hours by hotel type.
-
The 24-hour Rinn Kyoto Station reception counter is located nearby.
After 22:00, the team at that location will accommodate you.
Rinn Kyoto Station reception counter
522-14 Kitafudondo-cho, Shimogyo-ku, Kyoto-shi, Kyoto Prefecture, 600-8233
Telephone: 075-746-6841
- I’d like to know more about your late check-in policy.
-
With the exception of Rinn Kyoto Station, the front desk is open from 8:00 to 22:00.
If you plan to check in after 21:30, please let us know in advance.
We will give you additional instructions regarding check-in outside of standard reception counter hours.
- I’d like to know more about what each hotel comes equipped with.
-
Please refer to the details page for each site for more information.
- Additional notes about luggage.
-
Yes, we can hold luggage for you prior to checking in.
When checking out, luggage will be kept for you within the front desk’s business hours for that day.
